How we find, and keep, the best tenants

We understand that finding the right tenant for your home is vital – for your investment security, your peace of mind, and for our community.

That’s why our Property Management team spends considerable time on our tried and tested processes to ensure you are getting the best possible tenant for your key asset.

What makes a good tenant? It is a combination of many things. A good tenant looks after your property like it’s their own, they pay their rent on time, they are good communicators, and they don’t let maintenance slide, among other things.

Our processes for finding and managing a quality tenant have been refined over our 15 years in the real estate industry and are our secret weapon for delivering exceptional tenants, and service, to you!

 

Step one: Background checks

We thoroughly screen every applicant, via:

● TICA Database (national delinquent tenant database).

● Employment and salary checks.

● Previous rental references.

● Personal interviews.

 

Step two: Managing your tenant

Once a quality tenant is selected, we protect your investment by:

● Completing a detailed condition report prior to your tenant moving in. The report details the condition of the property, including any damage, and all items contained within. We will send you a copy of the report, along with photos to provide the full picture. The property is measured against the condition report at the end of the lease to ensure it has been left in its original condition.

● Ensuring the bond is collected and lodged with the Bond Board.

● Conducting routine inspections, firstly at eight weeks, then every 26 weeks. You will receive the full reports, images and a phone call from the Property Manager so you know exactly what is happening with your investment. We will also take care of any maintenance issues at this time.

 

Step three: Lease renewal, exit or replacement

When the lease is nearing its end, we will enter into negotiations with both you and your tenant:

● We will conduct an appraisal on your property and discuss with you whether the rent should remain stable or be increased.

● Your tenant will be invited to extend their lease at the new (or same) rate.

● A new tenancy agreement is issued.

● If you and the tenant are not in agreement and the tenant decides to move out, we will advertise for a new tenant at least four weeks prior to the end of the tenancy, to minimise the chances of an empty property.

 

We are dedicated to professionally managing your property and building strong, personal relationships. We take pride in finding great tenants, and maximising yields for our landlords.

Please contact us today if you have any questions or would like a property appraised for lease.

Beach walking

Glen did a great job with handing all aspects of my sale. I chose him because of his and his agency's long history, contacts and knowledge of the area and he did not disappoint with a comprehensive marketing strategy pulling in and negotiating with a large number of interested buyers. Would recommend.

Darren Kingscliff February 10, 2024

5 Stars - it was fantastic having Jo looking after us and the sale - excellent result Jo - thanks again.

Jacqui Kingscliff February 13, 2024

Jo provided the perfect property sale experience. From her initial advice on potential buyers to her expert handling of the eventual purchaser's enquiries and her ongoing expertise in finalising the sale, she scored 10 out of 10.

David Kingscliff April 13, 2024

Jo has a fantastic knowledge of the market and was a huge asset in the sale of our property at Aanuka Beach Resort. She ensured that it was a very smooth sale and she was always quick to respond when I had questions. Many thanks Jo!

Kirsten Coffs Harbour May 13, 2024

Casuarina beach

I would not hesitate in recommending Glen for selling or buying a home. Glen is an excellent communicator, has strong local market knowledge and achieved an excellent price for our house.

Steve and Anne Kingscliff March 10, 2024

Beach

We had a remarkably smooth sale through Ray's Real Estate with Glen. Glen was very efficient and negotiated a new record price for us in super fast time. In tune with today, everything was done via email or phone. This was the easiest sale I have negotiated, of which, I have done many in Australia

Kathy and Mark Casuarina December 10, 2023

Glen and team did a fantastic job selling our investment property in Kingscliff. Despite the challenges posed by lockdown in the Tweed, he managed to get an outstanding price for the property. His knowledge of the local market and great negotiation style were key to achieving this. Highly recommended!

Simone and Peter Kingscliff April 8, 2024

Casuarina beach seat

Working with Glen was an absolute pleasure, he made the whole transaction feel like a breeze, was prompt, precise and supportive throughout.

Tim Casuarina February 10, 2024

Couple lazing on beach

Glen has been extremely helpful throughout our purchase process, especially considering we were buying from interstate. He's been very accommodating, quick to respond to questions and very easy to deal with.

John and Claire Kingscliff November 10, 2023

Beach

Glen is knowledgable and proactive in achieving the result we wanted. He went over and above what I would have expected. Great Service.

Narelle Casuarina June 10, 2024